Privacy Policy

CSL respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after, collect and process your personal data, including any data you may provide through our website, on the telephone, when you book an appointment or take part in a competition. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. Cookies: This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. The data we collect about you: Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you as follows:

• Identity data: Includes first name, last name, title, date of birth and gender.
• Contact data: Includes address, telephone numbers and email address.
• Medical data: Includes information we request that you provide to us prior to receiving a treatment.
• Marketing and communications data: Includes your preferences in receiving marketing and your communication preferences.

How your personal data is collected: You may give us your identity, contact and background data by phone, email, or otherwise. This includes personal data you provide when you enquire or book an appointment, take part in a competition, or give feedback. Clients will be required to fill in various forms prior to or upon arrival to their appointment, depending on the treatment they are receiving:

1. A medical record and treatment consent card – before a treatment is carried out, we request that the client discloses information about certain types of medical and health matters or confirms that there is no such information, to confirm their suitability for the treatment. This enables us to look after you properly and to carry out your treatment correctly, or not to proceed should you be contraindicated.
2. A data consent card –  we will obtain the express consent of the individual receiving a treatment to collect, retain, process and store identity, contact and medical data and to use it in relation to the provision of the treatment and any aftercare or other matters arising after the treatment. The data consent card will also allow the individual to opt in for marketing and to choose how they wish to be contacted.

How we use your personal data: We will use your personal data for the following:

• To register you as a new client.
• To provide treatments.
• To send appointment reminders.
• To send out patch tests if required.
• To enable you to partake in a prize draw or competition.

How we store your personal data: All consent cards will be stored and locked away securely and we will regularly review your choices at each appointment. How we share your personal data: Your personal data will not be shared with any third party for marketing purposes. The only time it will be shared is where we need to comply with a legal or regulatory obligation. Your legal rights: Under certain circumstances, you have rights under the Data Protection Legislation in relation to your personal data. These rights include the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You have the right to withdraw consent to marketing at any time. Please contact us to do so.